{"id":3,"date":"2023-05-09T22:17:43","date_gmt":"2023-05-10T01:17:43","guid":{"rendered":"https:\/\/thejoyschool.com.br\/?page_id=3"},"modified":"2026-11-12T09:38:58","modified_gmt":"2026-11-12T12:38:58","slug":"politica-de-privacidade","status":"publish","type":"page","link":"https:\/\/thejoyschool.com.br\/en\/politica-de-privacidade\/","title":{"rendered":"Pol\u00edtica de Privacidade"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1450433 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"1450433\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9315459 elementor-widget elementor-widget-shortcode\" data-id=\"9315459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9a06cb elementor-widget elementor-widget-shortcode\" data-id=\"c9a06cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<style>\n  #tjs-politica {\n    --tjs-azul: #20486F;\n    --tjs-azul-escuro: #163452;\n    --tjs-vermelho: #E21E27;\n    --tjs-amarelo: #F7CE00;\n    --tjs-cinza: #F4F4F4;\n    --tjs-texto: #1F2A36;\n    --tjs-linha: #D9E1EA;\n    color: var(--tjs-texto);\n    font-family: inherit;\n    font-size: 17px;\n    line-height: 1.65;\n    max-width: 880px;\n    margin: 0 auto;\n    padding: 0 20px 64px;\n    box-sizing: border-box;\n  }\n  #tjs-politica *, #tjs-politica *::before, #tjs-politica *::after { box-sizing: inherit; 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font-size: 15px; line-height: 1.5; margin: 0; border: 0; }\n  #tjs-politica th {\n    background: var(--tjs-azul);\n    color: #fff;\n    text-align: left;\n    font-weight: 700;\n    padding: 12px 16px;\n    border: 0;\n    white-space: nowrap;\n  }\n  #tjs-politica td { padding: 12px 16px; border: 0; border-top: 1px solid var(--tjs-linha); vertical-align: top; background: #fff; }\n  #tjs-politica tbody tr:nth-child(even) td { background: #F8FAFC; }\n  #tjs-politica td:first-child { font-weight: 600; color: var(--tjs-azul-escuro); }\n  #tjs-politica .tjs-sim { color: var(--tjs-vermelho); font-weight: 700; }\n  #tjs-politica .tjs-nao { color: var(--tjs-azul); font-weight: 700; }\n\n  \/* Trechos a preencher antes de publicar *\/\n  #tjs-politica .tjs-pendente { background: #FFF3A6; padding: 0 4px; border-radius: 4px; }\n\n  @media (max-width: 640px) {\n    #tjs-politica { font-size: 16px; padding: 0 14px 48px; }\n    #tjs-politica .tjs-topo { padding: 32px 22px 28px; border-radius: 16px; }\n    #tjs-politica .tjs-indice { padding: 20px; }\n    #tjs-politica .tjs-indice ol { columns: 1; }\n    #tjs-politica th { white-space: normal; }\n  }\n<\/style>\n<div id=\"tjs-politica\" lang=\"en\">\n\n  <header class=\"tjs-topo\">\n    <svg class=\"tjs-trilha\" viewbox=\"0 0 220 30\" aria-hidden=\"true\" focusable=\"false\">\n      <circle cx=\"6\" cy=\"22\" r=\"5\" fill=\"#F7CE00\"><\/circle>\n      <path d=\"M16 20 C 60 4, 100 30, 150 14 S 200 8, 206 8\" fill=\"none\" stroke=\"#F7CE00\" stroke-width=\"3.5\" stroke-linecap=\"round\" stroke-dasharray=\"7 9\"><\/path>\n      <circle cx=\"212\" cy=\"7\" r=\"5\" fill=\"#F7CE00\"><\/circle>\n    <\/svg>\n    <h1>Privacy and Data Protection Policy<\/h1>\n    <p>How The Joy School looks after the data of families, students and visitors to our websites.<\/p>\n    <p class=\"tjs-data\">Last updated: November 12, 2026<\/p>\n  <\/header>\n\n  <nav class=\"tjs-indice\" aria-label=\"Policy contents\">\n    <h2>On this page<\/h2>\n    <ol>\n      <li><a href=\"#quem-somos\">Who we are<\/a><\/li>\n      <li><a href=\"#abrangencia\">Who this policy applies to<\/a><\/li>\n      <li><a href=\"#dados-coletados\">What data we collect<\/a><\/li>\n      <li><a href=\"#finalidades\">How we use your data<\/a><\/li>\n      <li><a href=\"#criancas\">Children's and teenagers' data<\/a><\/li>\n      <li><a href=\"#cookies\">Cookies and tracking technologies<\/a><\/li>\n      <li><a href=\"#compartilhamento\">Who we share data with<\/a><\/li>\n      <li><a href=\"#transferencia\">International transfers<\/a><\/li>\n      <li><a href=\"#retencao\">How long we keep data<\/a><\/li>\n      <li><a href=\"#seguranca\">Security<\/a><\/li>\n      <li><a href=\"#direitos\">Your rights<\/a><\/li>\n      <li><a href=\"#contato\">Data Protection Officer and contact<\/a><\/li>\n      <li><a href=\"#atualizacoes\">Updates to this policy<\/a><\/li>\n    <\/ol>\n  <\/nav>\n\n  <section id=\"quem-somos\">\n    <h2>1. Who we are<\/h2>\n    <p>The Joy School respects the privacy of families, students and everyone who visits our websites. This policy explains clearly what personal data we collect, why we collect it and how you can exercise your rights, under the Brazilian General Data Protection Law (Law No. 13,709\/2018, \u201cLGPD\u201d).<\/p>\n    <p>The controller of the data processed on the websites listed below is:<\/p>\n    <div class=\"tjs-ficha\">\n      <p><strong>The Joy School Brasil Ltda.<\/strong> (trade name: The Joy School Franchising)<\/p>\n      <p>CNPJ (Brazilian company ID) 30.059.242\/0001-11<\/p>\n      <p>Av. Luiz Jos\u00e9 Sereno, 1400 - Parque Eloy Chaves, Jundia\u00ed - SP, Brazil, ZIP 13212-210<\/p>\n    <\/div>\n    <p>The Joy School is a network of bilingual schools that operates through company-owned and franchised schools. Each franchised school is an independent company and is the controller of the data it processes directly, for example when it handles enquiries, visits and enrollments at that school.<\/p>\n  <\/section>\n\n  <section id=\"abrangencia\">\n    <h2>2. Who this policy applies to<\/h2>\n    <p>This policy applies to everyone who accesses or submits data through the following websites:<\/p>\n    <div class=\"tjs-tabela\">\n      <table>\n        <thead><tr><th scope=\"col\">Website<\/th><th scope=\"col\">Purpose<\/th><\/tr><\/thead>\n        <tbody>\n          <tr><td>thejoyschool.com.br<\/td><td>Institutional website of the network and school locator<\/td><\/tr>\n          <tr><td>thejoyschool-matriz.com.br<\/td><td>Website of the Eloy Chaves school (Jundia\u00ed)<\/td><\/tr>\n          <tr><td>franquia.thejoyschool.com.br<\/td><td>Information for prospective franchisees<\/td><\/tr>\n          <tr><td>loja.thejoyschool.com.br (Joy Store)<\/td><td>Online purchase of teaching materials<\/td><\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n    <p>It applies to parents and guardians, students, job applicants, prospective franchisees and any visitor. The websites of each franchised school may have additional policies.<\/p>\n  <\/section>\n\n  <section id=\"dados-coletados\">\n    <h2>3. What data we collect<\/h2>\n    <p>We collect only the data needed for each purpose. It reaches us in three ways.<\/p>\n\n    <h3>Data you give us<\/h3>\n    <ul>\n      <li><strong>Contact and school visit forms:<\/strong> name, email, phone number and the message you write. When provided, also your child's name, age or intended grade and the school you are interested in.<\/li>\n      <li><strong>Careers:<\/strong> name, contact details, CV and the professional information you send us.<\/li>\n      <li><strong>Franchise enquiries:<\/strong> name, email, phone number, city and available investment range.<\/li>\n      <li><strong>Joy Store:<\/strong> account data (name, email, encrypted password and the other details requested in the sign-up form), the student's school and class, and order history.<\/li>\n      <li><strong>WhatsApp and email:<\/strong> the content of the conversations you start with us.<\/li>\n    <\/ul>\n\n    <h3>Data collected automatically<\/h3>\n    <p>When you browse, we record your IP address, browser and device type, pages visited, where your visit came from (for example, an ad) and interactions with the page. This is done through cookies and similar technologies, described in <a href=\"#cookies\">section 6<\/a>.<\/p>\n\n    <h3>Payment data<\/h3>\n    <p>Joy Store payments are processed by Rede. We do not store your full card details.<\/p>\n  <\/section>\n\n  <section id=\"finalidades\">\n    <h2>4. How we use your data<\/h2>\n    <p>Each use of data has a defined purpose and a legal basis under article 7 of the LGPD.<\/p>\n    <div class=\"tjs-tabela\">\n      <table>\n        <thead><tr><th scope=\"col\">Purpose<\/th><th scope=\"col\">Data used<\/th><th scope=\"col\">Legal basis<\/th><\/tr><\/thead>\n        <tbody>\n          <tr><td>Responding to enquiries and scheduling visits<\/td><td>Identification, contact details, information about your child<\/td><td>Pre-contractual steps at the data subject's request (art. 7, V)<\/td><\/tr>\n          <tr><td>Following up on your enrollment interest (follow-ups, sending proposals)<\/td><td>Identification, contact details, enquiry history<\/td><td>Legitimate interest (art. 7, IX)<\/td><\/tr>\n          <tr><td>Sending news, events and campaigns by email or WhatsApp<\/td><td>Name, email, phone number<\/td><td>Consent (art. 7, I), which may be withdrawn at any time<\/td><\/tr>\n          <tr><td>Processing Joy Store orders and delivering materials<\/td><td>Account, student data, orders<\/td><td>Performance of a contract (art. 7, V)<\/td><\/tr>\n          <tr><td>Issuing tax documents and meeting legal obligations<\/td><td>Account, orders<\/td><td>Compliance with a legal obligation (art. 7, II)<\/td><\/tr>\n          <tr><td>Assessing job applicants<\/td><td>CV and professional data<\/td><td>Pre-contractual steps (art. 7, V)<\/td><\/tr>\n          <tr><td>Presenting the franchise model<\/td><td>Identification, contact details, investment range<\/td><td>Pre-contractual steps (art. 7, V)<\/td><\/tr>\n          <tr><td>Measuring audience and improving the websites<\/td><td>Browsing data<\/td><td>Consent, through the cookie banner (art. 7, I)<\/td><\/tr>\n          <tr><td>Showing ads and measuring campaigns<\/td><td>Browsing data, cookie identifiers<\/td><td>Consent, through the cookie banner (art. 7, I)<\/td><\/tr>\n          <tr><td>Protecting the websites against fraud and spam<\/td><td>IP address, technical data<\/td><td>Legitimate interest (art. 7, IX)<\/td><\/tr>\n          <tr><td>Defending rights in legal proceedings<\/td><td>Data needed for the case<\/td><td>Regular exercise of rights (art. 7, VI)<\/td><\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n    <p>We do not use your data for decisions made solely by automated means that affect your interests.<\/p>\n  <\/section>\n\n  <section id=\"criancas\">\n    <h2>5. Children's and teenagers' data<\/h2>\n    <p>Our websites are intended for adults. Data about children and teenagers only reaches us when provided by a parent or guardian, for example when scheduling a visit or registering on the Joy Store.<\/p>\n    <p>We always process this data in the best interests of the child and teenager, as required by article 14 of the LGPD. This means that:<\/p>\n    <ul>\n      <li>we only ask for the minimum needed, such as name, age, grade and school;<\/li>\n      <li>we do not use children's data for targeted advertising;<\/li>\n      <li>when the legal basis is consent, it is given specifically and prominently by a parent or legal guardian;<\/li>\n      <li>students' images are only published with specific authorization from their parents or guardians.<\/li>\n    <\/ul>\n    <p>If you become aware that a child has sent us data without their parents' or guardians' authorization, please contact the Data Protection Officer (<a href=\"#contato\">section 12<\/a>) so we can delete it.<\/p>\n  <\/section>\n\n  <section id=\"cookies\">\n    <h2>6. Cookies and tracking technologies<\/h2>\n    <p>Cookies are small files stored in your browser. We use essential cookies without asking for consent, because the website does not work without them. The others are only activated if you accept them in the cookie banner, and you can change your choice at any time through the \u201cCookie preferences\u201d button in the bottom corner of the screen.<\/p>\n    <div class=\"tjs-tabela\">\n      <table>\n        <thead><tr><th scope=\"col\">Category<\/th><th scope=\"col\">What it is for<\/th><th scope=\"col\">Tools<\/th><th scope=\"col\">Requires consent?<\/th><\/tr><\/thead>\n        <tbody>\n          <tr><td>Essential<\/td><td>Security, login, Joy Store cart, language, recording your cookie choice<\/td><td>WordPress, WooCommerce, CleanTalk (anti-spam), CookieYes (consent platform)<\/td><td class=\"tjs-nao\">No<\/td><\/tr>\n          <tr><td>Analytics<\/td><td>Understanding how the websites are used, in aggregate<\/td><td>Google Analytics 4, Microsoft Clarity<\/td><td class=\"tjs-sim\">Yes<\/td><\/tr>\n          <tr><td>Marketing and advertising<\/td><td>Measuring campaigns and showing relevant ads on other websites<\/td><td>Google Ads, Meta Pixel, RD Station (lead tracking and traffic source)<\/td><td class=\"tjs-sim\">Yes<\/td><\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n    <p>You can also block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the websites from working.<\/p>\n    <!-- PENDENTE: revisar esta tabela depois da configura\u00e7\u00e3o do banner. A ferramenta de consentimento gera a lista detalhada de cada cookie, com nome e dura\u00e7\u00e3o, que pode ser incorporada aqui. -->\n  <\/section>\n\n  <section id=\"compartilhamento\">\n    <h2>7. Who we share data with<\/h2>\n    <p>We do not sell personal data. We only share what is necessary, with:<\/p>\n    <ul>\n      <li><strong>The Joy School schools:<\/strong> if you request contact or a visit, your data goes to the school you chose, which will then assist you.<\/li>\n      <li><strong>Suppliers acting on our behalf:<\/strong> website hosting (HostGator), CRM and marketing automation (RD Station), audience analytics (Google, Microsoft), advertising (Google, Meta), Joy Store payment processor (Rede) and anti-spam tool (CleanTalk). These suppliers may only use the data to provide the contracted service.<\/li>\n      <li><strong>Authorities:<\/strong> when required by law, court order or a request from a competent authority.<\/li>\n    <\/ul>\n    <p>Our websites link to social networks and other websites. When you visit them, their own privacy policies apply.<\/p>\n  <\/section>\n\n  <section id=\"transferencia\">\n    <h2>8. International transfers<\/h2>\n    <p>Some suppliers, such as Google, Meta and Microsoft, may store data on servers outside Brazil, mainly in the United States. These transfers comply with article 33 of the LGPD and ANPD Resolution CD\/ANPD No. 19\/2024, using standard contractual clauses or other safeguards recognized by the ANPD.<\/p>\n  <\/section>\n\n  <section id=\"retencao\">\n    <h2>9. How long we keep data<\/h2>\n    <p>We keep data only for as long as each purpose requires, or for the period required by law.<\/p>\n    <div class=\"tjs-tabela\">\n      <table>\n        <thead><tr><th scope=\"col\">Data<\/th><th scope=\"col\">Retention period<\/th><\/tr><\/thead>\n        <tbody>\n          <tr><td>Enquiries and enrollment interest without enrollment<\/td><td>24 months after the last contact<\/td><\/tr>\n          <tr><td>Joy Store account and orders<\/td><td>While the account is active; tax documents for 5 years<\/td><\/tr>\n          <tr><td>CVs<\/td><td>12 months after receipt<\/td><\/tr>\n          <tr><td>Franchise enquiries<\/td><td>24 months after the last contact<\/td><\/tr>\n          <tr><td>Browsing data (cookies)<\/td><td>According to each cookie's duration, generally up to 13 months<\/td><\/tr>\n          <tr><td>Consent for marketing<\/td><td>Until you withdraw it<\/td><\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n    <p>At the end of the period, data is deleted or anonymized. We may keep it longer only to comply with a legal obligation or defend rights.<\/p>\n  <\/section>\n\n  <section id=\"seguranca\">\n    <h2>10. Security<\/h2>\n    <p>We take technical and administrative measures to protect your data, including encrypted connections (HTTPS) on all websites, encrypted password storage, access restricted to the people who need the data, regular system updates and backups.<\/p>\n    <p>No system is completely immune to incidents. If an incident occurs that may pose a relevant risk or harm to you, we will notify you and the Brazilian National Data Protection Authority (ANPD), as required by law.<\/p>\n  <\/section>\n\n  <section id=\"direitos\">\n    <h2>11. Your rights<\/h2>\n    <p>The LGPD gives you the right, at any time and free of charge, to:<\/p>\n    <ul>\n      <li>confirm whether we process your data and access it;<\/li>\n      <li>correct incomplete, inaccurate or outdated data;<\/li>\n      <li>request the anonymization, blocking or deletion of unnecessary data or data processed in breach of the law;<\/li>\n      <li>request the portability of your data to another provider;<\/li>\n      <li>know who we share your data with;<\/li>\n      <li>withdraw your consent and request the deletion of data processed on that basis;<\/li>\n      <li>be informed about the possibility of not giving consent and its consequences;<\/li>\n      <li>object to processing based on another legal basis if it breaches the law;<\/li>\n      <li>request a review of decisions made solely by automated means.<\/li>\n    <\/ul>\n    <p>To exercise any of these rights, contact the Data Protection Officer (<a href=\"#contato\">section 12<\/a>). We may ask for information to confirm your identity. We respond in simplified form immediately and, if you request a full response, within 15 days. You may also file a complaint with the <a href=\"https:\/\/www.gov.br\/anpd\" target=\"_blank\" rel=\"noopener\">ANPD<\/a>.<\/p>\n  <\/section>\n\n  <section id=\"contato\">\n    <h2>12. Data Protection Officer and contact<\/h2>\n    <p>For questions about this policy or to exercise your rights, contact our Data Protection Officer (DPO), appointed under article 41 of the LGPD:<\/p>\n    <div class=\"tjs-ficha\">\n      <p><strong>Data Protection Officer:<\/strong> Daniel Canto<\/p>\n      <p><strong>Email:<\/strong> <a href=\"mailto:privacidade@thejoyschool.com.br\">privacidade@thejoyschool.com.br<\/a><\/p>\n      <p><strong>Address:<\/strong> Av. Luiz Jos\u00e9 Sereno, 1400 - Parque Eloy Chaves, Jundia\u00ed - SP, Brazil, ZIP 13212-210<\/p>\n    <\/div>\n  <\/section>\n\n  <section id=\"atualizacoes\">\n    <h2>13. Updates to this policy<\/h2>\n    <p>We may update this policy to reflect changes to the websites or to the law. The date of the last update is always shown at the end of this page, and relevant changes will be highlighted on the websites.<\/p>\n    <p><strong>Last updated:<\/strong> November 12, 2026<\/p>\n  <\/section>\n\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Privacidade - The Joy School<\/title>\n<meta name=\"description\" content=\"Saiba como a The Joy School coleta, usa e protege os dados pessoais de fam\u00edlias, alunos e visitantes, e como exercer seus direitos previstos na LGPD.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thejoyschool.com.br\/en\/politica-de-privacidade\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Privacidade - 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